Our Jewellery Warranty

Jewellery Warranty

At Ella & Faith London, we believe jewellery should be crafted to stand the test of time. That’s why we offer a complimentary 12-month warranty on all of our pieces, covering manufacturing faults and craftsmanship issues.

1. What does the warranty cover?
  • Manufacturing defects
  • Faulty clasps or chains
  • Issues with the setting of stones
2. What is not covered?
  • General wear and tear (scratches, fading, tarnishing)
  • Accidental damage or misuse
  • Lost or stolen items
3. How to make a warranty claim

If you ever need assistance, please contact our Customer Care team at Info@ellaandfaithlondon.com with proof of purchase and a clear photograph of the item. We’ll take care of you.