Exchange & Refund Policy – Ella & Faith London

Returns & Exchange Policy

Return Period

We offer a 30-day return window from the date you receive your order. Returns requested or received after this period will not be accepted.

Eligibility Criteria

  • Items must be unworn, unused, and in their original condition.

  • Include all original packaging (gift pouches or boxes).

  • Returned within the 30-day return window.

Non-Returnable Items

  • Piercing jewellery (including earrings for piercings) is non-returnable for hygiene reasons.

  • Worn, used, or damaged items are not eligible for return unless faulty.

  • Items returned outside the return window or in unsuitable condition will not be refunded and may be returned to you.

Faulty Items

If you receive a faulty item, please notify us within 7 days of receipt by emailing Brand@ellaandfaithlondon.com with your order number and clear photos. We will arrange a replacement or refund where appropriate.

Refunds & Returns

  • Refunds are issued to the original payment method once items are inspected and approved.

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping unless the item is confirmed as faulty.

  • We recommend using a tracked postal service as we cannot accept responsibility for lost or damaged returns.

How to Return

  1. Email us at Brand@ellaandfaithlondon.com to request a return authorisation.

  2. Include your order number and reason for return.

  3. Once approved, return the item securely packaged to the address provided.