Shipping Information – Ella & Faith London

Shipping & Delivery | Ella & Faith London

At Ella & Faith London, we strive to dispatch your jewellery as quickly and carefully as possible. Here's what to expect:

✨ Moissanite Made to Order & Personalised Jewellery

Due to the meticulous craftsmanship involved, Moissanite and custom pieces take 3–5 weeks to be delivered. Each piece is made-to-order to meet our highest quality standards and ensure a finish you’ll treasure.

🚚 Delivery Options

Free Standard Delivery (3–6 working days)
All standard orders are processed within 3 working days and shipped via Evri or Yodel, depending on availability. In some cases, we may use Royal Mail if there are courier delays—our goal is always safe, timely delivery.
🔒 All orders include tracking.

Note: While most parcels arrive sooner, our estimated delivery window includes buffer time for occasional courier disruptions.

Express Delivery (1–3 working days)
Need it sooner? Choose Express at checkout and your order will be shipped via DPD.
Orders placed before 12pm are processed the same day and dispatched the next working day.

📦 Important Notes

  • All orders are shipped to the address provided at checkout.

  • Please double-check your shipping details—we cannot be held responsible for delays or losses caused by incorrect addresses.

  • During busy seasons, strikes, or courier disruptions, some deliveries may take longer. We will always keep you updated and work with you to resolve any issues quickly.

🌍 International Orders – Customs Duties & Taxes

We’re proud to ship worldwide and do our best to ensure a smooth delivery process for all our international customers.

Wherever possible, we work with our courier partners to pre-pay duties and taxes (DDP) to prevent unexpected charges at the door.
However, some countries may still require import duties, VAT, or local handling fees upon delivery. These are determined by your local customs authority and are the responsibility of the recipient.

Disclaimer: By placing an international order, you agree that your country’s customs office may charge duties or taxes. These charges are not within our control.

If you're unsure of your country's import policies, we recommend checking with your local customs office before placing an order.

We know how much your order means to you, and we’re committed to making sure it arrives safe, secure, and stunning—no matter where in the world you are.

Thanks for supporting our small business!