Our Jewellery Warranty

At Ella & Faith, we believe jewellery should be crafted to stand the test of time. That's why we offer a complimentary 12-month warranty on all of our pieces, covering manufacturing faults and craftsmanship issues.

Want even more peace of mind?
Create an Ella & Faith account within 30 days of your purchase, and we'll extend your warranty to 24 months—completely free.

Create your account [here] (link to account registration page).

Our warranty covers:

• Manufacturing defects

• Faulty clasps or chains

• Issues with the setting of stones

Our warranty does not cover:

• General wear and tear (scratches, fading, tarnishing)

• Accidental damage or misuse

• Lost or stolen items

How to make a warranty claim:

If you ever need assistance, please contact our Customer Care team at Brand@ellaandfaithlondon.com with proof of purchase and a photograph of the item. We'll take care of you.