Our Jewellery Warranty

Our Jewellery Warranty

At Ella & Faith London, we want you to enjoy your jewellery with confidence. That’s why all of our jewellery comes with a complimentary 12-month warranty covering eligible manufacturing faults and craftsmanship issues.

Our warranty is provided in addition to your statutory consumer rights and does not affect those rights.

1. What Does the Warranty Cover?

Our 12-month warranty covers manufacturing or craftsmanship faults that arise during normal use. This may include:

  • Manufacturing defects
  • Faulty clasps, fastenings or chains
  • Faults with stone settings
  • Other craftsmanship issues confirmed by us following assessment
2. What Is Not Covered?

Our warranty does not normally cover:

  • Normal wear and tear, including surface scratches and natural changes that occur through regular use
  • Changes to the finish caused by prolonged or repeated exposure to chemicals, perfumes, cosmetics or other substances that may affect jewellery
  • Accidental damage, misuse or improper care
  • Damage caused by alterations or repairs carried out by a third party
  • Lost or stolen jewellery

Nothing in these exclusions limits your statutory rights where an item is faulty or does not meet the standards required by applicable consumer law.

3. How to Make a Warranty Claim

If you believe your jewellery has developed a fault covered by our warranty, please contact our Customer Service team at service@ellaandfaithlondon.com.

Please include your order number or other proof of purchase, together with clear photographs showing the issue.

We’ll assess your claim and, where the item is covered by our warranty, arrange an appropriate solution. Depending on the item and circumstances, this may include repair, replacement or another suitable remedy.