Customer Care

At Ella & Faith London, our aim is to ensure that every customer has the best possible experience with us.

We take pride in the quality of our jewellery, our service and the care we put into every order. However, we understand that sometimes things do not go according to plan.

If you experience an issue with your order or your experience with us, we want the opportunity to listen, understand what has happened and work with you to find a suitable resolution.

If you need support, have a concern or would like to share feedback, please contact our Customer Service team at:

service@ellaandfaithlondon.com

Please include your order number, details of your query and any supporting information or photographs that may help us assist you more quickly.

When we receive a concern, we will review the details carefully and aim to respond as quickly as possible.

Our goal is to resolve issues fairly and work with you to find an appropriate solution that places you back in the position you would have been in had the issue not occurred.

Depending on the circumstances, this may include a replacement, repair, refund, exchange or another suitable resolution.

We value hearing from our customers. Your feedback helps us continue improving our jewellery, packaging and customer experience.

Whether you would like to share your experience, suggest improvements or let us know what you would love to see from future Ella & Faith London collections, we would love to hear from you.

If you feel your concern has not been resolved, please let us know so we have the opportunity to review the matter further.

We are committed to treating every customer fairly and using feedback to continually improve our products and services.